NHAI has rolled out program for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement. FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.
- Standard Operating Procedure (SOP)
- SOP for Financial Close of Road projects on HAM
(803 KB) - Guidelines for Project Implementation Units working as PoS (7 KB)
- Guideline to Fix the RFID Tag
(163 KB)
- Standard Procedure for FASTag Users in ETC lane (158 KB)
- Standard Procedure for toll operators for ETC lane
(82 KB)
- FASTag Active Toll Plazas
(40 KB)
- Scan & Buy Option
- Participating Banks List (180 KB)
- ICICI Bank
(Customer care 1800 210 0104)
- Axis Bank
(Customer care 1800 419 8585)
- IDFC Bank (Customer care 1800 266 9970)
- SBI Bank (Customer care 1800 110 018)
- Equitas
- Punjab National Bank
- Syndicate Bank
- Paytm
- Karur Vyasa Bank
- HDFC Bank
- ICICI Bank
- Customer care numbers of issuer banks
(15.7 KB)
- Point of Sale Locations (PoS)
- Frequently Asked Questions
(495 KB)
Direct customer complaint / For any problems / feedback related to ETC please contact etc.nodal@ihmcl.com
- Check your FASTag status
- My FASTag App link:
- FASTag Video Links/Tutorials:
- For complaints of ETC/ FASTag: 01125074100 Ext. 1626
- NHAI Helpline No.: 1033